Shipping and Returns
Return or Cancellation Policy
Unlike most bridal salons and websites who don’t allow returns or cancellations, we offer a full merchandise refund on all accessories, and a 50% merchandise refund on bridal, bridesmaid, mothers', flower girl, and special occasion dresses, as well as tuxedos and suits.
To return your merchandise…
Return your merchandise within 15 days of receiving it.
Return merchandise in its original condition and in original packaging with tags attached. Monogrammed, dyed, or personalized items cannot be returned or exchanged.
Complete the return form and place it in the box.
Mail the box using your preferred shipping method. When we receive it, we will send you an email.
Once you receive our email, call us with your credit card information and we will issue a refund minus any restocking fees.
Who’s responsible for return shipping?
Online merchandise must be returned via mail. Shipping costs are the responsibility of the customer and are non-refundable. No credit is given for lost packages being returned to the Wedding Shoppe. Non-returnable merchandise sent back to us will not be returned, and no exchange or credit will be issued.
What if I received a promo code or other special offer on my returned or cancelled item?
Returned or cancelled items will void any promotional codes or other special offers.
How do I handle defective merchandise?
If you feel your merchandise is defective, you must contact us within 5 days of receiving it for a return authorization. All merchandise must be returned in its original condition, unworn with tags attached. Once received, our customer service representative will inspect the merchandise for defects and, if applicable, contact the designer to repair or replace it. If we find that the merchandise is not defective or has been misused, it will be shipped back to you. We will incur shipping charges on defective merchandise, but we will not incur shipping charges on merchandise that is not found defective or misused.
What if I need to cancel my order before I receive it? When an order is placed at Wedding Shoppe, we immediately place a special order with the designer. As with any special order, the designer does not allow it to be cancelled. As a service to our customers, if you do need to cancel your order, we offer a full refund on accessory orders and a 50% refund on bridal, bridesmaid, mothers', flower girl, and special occasion dresses, as well as tuxedos and suits.
Shipping & Handling
Standard Shipping on Dress Orders:
Once your order gets approved, it will go into production. The production time varies depending on the product and designer. You can see the estimated shipping dates on each product page.
When the dress is completed it will ship out from our warehouse. Shipping will take up to 2-4 business days within the continental US. International orders may deliver after expected delivery date due to customs.
You will receive a tracking number when your order has shipped.
Once your order ships, we are unable to change your delivery address. Wedding Shoppe is not responsible for any lost, damaged, or stolen packages.
Shipping costs are the responsibility of the customer and are non-refundable. This includes all orders returned and exchanged with Wedding Shoppe. No credit is given for lost packages being returned to Wedding Shoppe. Non-returnable merchandise sent back to us will not be returned, and no exchange or credit will be issued
In-Stock Dress Orders: As we are a made-to-order company, we don’t carry a large inventory. We have a limited inventory of dresses on hand. These dresses ship out within 24 business hours and take up 2-4 business days for delivery.
Accessories orders include veils, robes, jewelry, and ties. Most of these items are in-stock and will ship within 1-3 business days. Shipping time takes an additional 2-4 business days. If the product is not in-stock, the product page will indicate that.
Wedding Shoppe occasionally runs promotions on shipping. These promotions are only valid for order being shipped within the continental U.S.
How to Calculate Shipping:
You can calculate your shipping cost by adding an item to your shopping bag, and using our estimated shipping calculator. For US residents, enter your zip code and click calculate.
For international residents, select your country from the drop down and click calculate. The drop down menu to the right will show you all available shipping methods to your area and an estimated shipping and handling cost.
If the product is not available for purchase online, please contact a Wedding Shoppe Inc. customer service representative for a shipping quote, at: 1-877-294-4991 or [email protected].
Not all designers allow us to ship their product overseas. These designers include Mori Lee (all divisions), Maggie Sottero, Sottero & Midgley, and Rebecca Ingram.