Terms of service
Terms and Conditions of Purchase
These Terms apply to all of your online purchases from the Website and encompass the entire agreement between you and The Wedding Shoppe. These Terms supersede all previous understandings and agreements, whether oral or written, between you and The Wedding Shoppe and may NOT be altered, supplemented, or amended by you through the use of any other document(s). Any attempt to alter, supplement, or amend these Terms or to enter an order for product(s) subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both you and The Wedding Shoppe.
The Wedding Shoppe shall have the legal right at any time, without prior notice, and at our sole discretion, to revise these Terms or impose new terms and conditions with respect to access to or use of the Website and/or purchases made on the Website. Such revisions and additions shall be effective immediately upon notice thereof, which may be given by any means, including but not limited to posting the revised or additional terms and conditions on the Website. You should check these Terms periodically for any modifications or revisions. Continued use of the Website after we post changes to these Terms constitutes your acceptance of the changes.
Return / Refund / Cancellation Policy
We want you to be 100% satisfied with your Wedding Shoppe purchase. Unlike most bridal salons and websites who don’t allow returns or cancellations, we offer a full merchandise refund on all accessories, and a 50% merchandise refund on bridal, bridesmaid, mothers', flower girl, and special occasion dresses, as well as tuxedos and suits.
To return your merchandise…
1. Return your merchandise within 15 days of receiving it.
2. Return merchandise in its original condition and in original packaging with tags attached. Monogrammed, dyed, or personalized items cannot be returned or exchanged.
3. Call 1-877-294-4991 for a Return Authorization number and write it on the outside of the box.
4. Complete the return form and place it in the box.
5. Mail the box using your preferred shipping method. When we receive it, we will send you an email.
6. Once you receive our email, call us with your credit card information and we will issue a refund minus any restocking fees.
Online merchandise must be returned via mail. Shipping costs are the responsibility of the customer and are non-refundable. No credit is given for lost packages being returned to the Wedding Shoppe. Non-returnable merchandise sent back to us will not be returned, and no exchange or credit will be issued. Returned items will void any promotional codes or other special offers. If you feel your merchandise is defective, you must contact us within 5 days of receiving it for a return authorization. All merchandise must be returned in its original condition, unworn with tags attached. Once received, our customer service representative will inspect the merchandise for defects and, if applicable, contact the designer to repair or replace it. If we find that the merchandise is not defective or has been misused, it will be shipped back to you. We will incur shipping charges on defective merchandise, but we will not incur shipping charges on merchandise that is not found defective or misused.
If you do need to cancel your order, we offer a full refund on accessory orders and a 50% refund on bridal, bridesmaid, mothers', flower girl, and special occasion dresses, as well as tuxedos and suits.
An order is not binding until it is accepted by The Wedding Shoppe. For an order to be accepted by us, payment must be received and approved, the designer must accept order and issue a confirmation, and the designer must confirm order is deliverable in a reasonable time before your event. The Wedding Shoppe and the designer will establish what is a reasonable time.
Once your order is placed with the designer, it will take approximately 10 –16 weeks for delivery of bridal gowns and bridal party apparel. Allow approximately 2 – 6 weeks for delivery of accessories. We recommend completing your order promptly, as designers may discontinue styles and colors or increase prices with or without notice. You should also allow extra time for alterations and a possible replacement, if a flaw or problem occurs. If your order cannot be completed within the designer’s normal delivery time, rush cut and rush shipping charges may be applicable. See individual product or designer pages for details. If you have any questions regarding delivery times, please contact us at [email protected].
WE RECOMMEND HAVING A PROFESSIONAL TAKE ALL OF YOUR MEASUREMENTS. For more information, view our Measurement Guide. On the Website you will find size charts for each designer. The designer’s sizing chart establishes a standard size. Your measurements are taken to determine the closest size. The dress you order will not be custom-made to your exact measurements, therefore alterations will be necessary to custom fit the dress. It is extremely important that you order a size to fit the largest part of your body. If you are in between sizes, the designer recommends ordering the larger size and having the dress altered down. Dresses cannot be exchanged for a different size once ordered. We are not responsible for measurements sent online or changes to your size for any reason, including but not limited to pregnancy, weight loss or weight gain. If a dress is too small for whatever reason, time permitting, extra fabric can be ordered from customer service at an extra charge. Please note that extra fabric may be cut from a different bolt of fabric, which may result in a slight dye lot variation from your dress(es). Please read the Dress Colors and Swatches section below for more information on colors.
Non-standard options are listed on each product page along with associated additional charges. Examples of non-standard options include extra length for customers 5’8 or taller including heel height, additional charges for sizes 18+, petite (P) or Women’s (W), and hollow to hem. Please review the applicable product page for details.
For detailed information about sizing, visit our Measurement Guide section.
Dress Colors and Swatches
Online images of product colors and actual dress and swatch colors may vary due to display and monitor settings. For products available in multiple colors, the color names will be displayed on the product page. For certain products, such as bridesmaid and junior bridesmaid dresses, we are able to display an image of available colors. For other products, such as bridal gowns, we are unable to display an image of the available colors.
Colors vary from designer to designer. Colors with the same name that are available through multiple designers will not have an exact dye lot match. For example, an Alfred Angelo claret dress does not perfectly match a Mori Lee claret dress. Similarly, different style dresses from the same designer may not have an exact dye lot match as they are cut from a different bolt of fabric.
To match multiple bridesmaid dresses, you must order the same style and color dress and order the dresses all together. For example, if you have 5 bridesmaids in your wedding party, select the style of dress, size and any other ordering information for each bridesmaid. Once all the dresses are in your shopping cart, follow the checkout instructions until your order is complete. If each bridesmaid dress is ordered separately, the designer cannot guarantee a dye lot match.
Some dresses are all one color. Others have a different color trim, lace, sash, belt, or liner. Please verify your color selection before placing an order, as we are not liable for mistaken color selections.
Please contact customer service with questions regarding dress colors at [email protected].
Storage, alterations, and pressing are not available for online orders. When we receive your merchandise, we will inspect it for style, color, size and defects, then ship the merchandise directly to the shipping address provided when you placed your order. You will be sent an email with tracking information when the package is shipped. If a package is returned to us undeliverable, you are responsible to pay the re-shipping and handling of the merchandise. If your email address and/or shipping address changes, it is your responsibility to notify us.
Shipping and Handling
We ship to almost any address in the world. Carriers do not always deliver to select countries and certain products cannot be shipped to international destinations due to designer restrictions. Most product pages and designer pages state possible shipping restrictions. If you order an item that we are unable to ship to your destination, we will contact you with any alternative shipping methods or provide the option to cancel the undeliverable items.
We ship packages via FedEx, UPS, United States Post Office, and Spee-Dee. Your package will be shipped using the most efficient and cost effective carrier to your address. Shipping and handling costs depend on the shipping method you choose (Standard, 2 day, next day, etc.), the weight of the item, and the destination. Depending on your location, several shipping methods may be available. For merchandise shipping outside the continental U.S., our shipping and handling rates cover the cost to ship your merchandise. It does not cover any VAT taxes, customs, or duty charges a country may impose on the receiver of the package. Legal title to purchased products passes from The Wedding Shoppe to you upon shipment from our facility, and we are not responsible for any loss or damage that occurs during shipping. For more information regarding shipping, view our in depth shipping section.
When the package leaves our shipping department, you will be emailed the carrier’s name, tracking number and the shipping date.
For bridesmaid orders, we highly suggest shipping the entire order to the bride, where she must inspect the merchandise for proper style, color and sizes, so any concerns can be addressed within 5 days of receipt. If you choose to ship merchandise to an individual attendant(s), please contact customer service at [email protected] to make arrangements. Each separate address will be charged a $20 shipping and handling fee (Continental U.S. Only).
All special ordered merchandise is brand new from the designer. Once we receive your merchandise we will carefully inspect the gown for correct style, sizes, colors, and defects and immediately ship the merchandise to you. Upon receipt you must inspect your merchandise immediately. If you feel your merchandise is defective, you must contact us within 5 days of receiving the merchandise for a return authorization ([email protected]). Please explain in detail your issue or concern. If we determine that your claim of defect is valid, our customer service department will issue you a return authorization number. All merchandise must be returned in the condition it was sent (brand new condition), with tags attached and unworn. Once received, our customer service representative will inspect the merchandise for defects and, if applicable, contact the designer to repair or replace your merchandise. If we find that the merchandise is not defective or has been misused, the merchandise will be shipped back to you. We will incur shipping charges on defective merchandise, but we will NOT incur shipping charges on merchandise that is found not defective or misused.
We shall not be liable for any delay or failure to perform any of our obligations to the extent such delay or failure is due to circumstances beyond our reasonable control, including but not limited to, fires, floods, explosions, accidents, acts of God, declared and undeclared wars or riots, strikes, lockouts or other concerted acts of workmen, acts of government, shortages of materials or any government act, omission, regulation, license, order or rule.
Most products are special ordered from the designer. All products that are special ordered may be subject to delays in manufacturing, shipping or unavailability of styles or colors ordered. Our legal liability for non-delivery of these items by the event date, for whatever reason, is limited to a full refund of the retail price you paid for those items.
IN NO EVENT WILL THE WEDDING SHOPPE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND SUSTAINED FROM ANY CAUSE RELATING TO THE PRODUCTS SOLD ON THE WEBSITE OR ARISING OUT OF ANY LEGAL THEORY, WHETHER CONTRACT, NEGLIGENCE OR STRICT TORT LIABILITY. IN NO EVENT SHALL THE WEDDING SHOPPE BE LIABLE TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE PRODUCTS SOLD ON THE WEBSITE, IN AN AMOUNT EXCEEDING THE PURCHASE PRICE OF THE PRODUCTS PURCHASED ON THE WEBSITE. ANY LAWSUIT BY YOU AGAINST THE WEDDING SHOPPE OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AFFILIATES, ARISING OUT OF OR RELATING TO THE SUBJECT PRODUCTS, MUST BE FILED WITHIN ONE YEAR FROM SHIPMENT OF THE PRODUCTS BY THE WEDDING SHOPPE.
Special Offers and Promotional Codes
The Wedding Shoppe may periodically present special offers with the purchase of selected merchandise. These special offers will be displayed on the product page of qualified merchandise. To receive a special offer, you will need to add the selected merchandise into your shopping cart and follow the steps until you complete the order process. Once we receive your order, we will send you a promotional code at or near the time you receive your estimated ship date (within 10 business days). Before we can issue you a promotional code, we must first confirm your order can be delivered in a reasonable time before your wedding. This promotional code is a one time use on any future purchases.
We sometimes makes available an alphanumeric code that can be used for promotions on the Website. These promotional codes may be found in print and/or online advertisements, through our newsletter, presented on the Website or circulated at events and through other means. Some of the specials offered by entering a promo code during checkout include free shipping, volume discounts, free gifts or complimentary rush cut processing. The provisions for a promo code will be included with the code itself. If an expiration date or other condition is stipulated, please reference where you acquired the code for the exact requirements. Please note that promo codes are not redeemable for cash, and you must spend more than the discount price in order for a promotion to be applied. For example, if a promo code offered $100.00 off your next purchase, you would need to spend $100.00 or more to redeem your discount. You cannot use more than one promotion code per order. We reserve the right to cancel or modify promotions at anytime with or without notice.
Through our shopping cart we accept Visa, MasterCard, and Discover. If you order by mail using our printable order form, we accept Visa, MasterCard, and Discover as well as check and money order. All payments must be in U.S. currency only.
While The Wedding Shoppe strives to provide accurate pricing information, pricing or typographical errors may occur. We will not confirm the price of an item until you place your order. In the event that an item is listed at an incorrect price, we have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is priced incorrectly, we may, at our sole discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
We do our best to provide you with the lowest possible prices on the Website as well as in our store. However, our online prices may not match the in-store price for the same products, for reasons due in part to the additional services and products we provide only in-store.
The Wedding Shoppe does not charge sales tax for any products shipped outside the state of Minnesota. All orders shipping within Minnesota will be charged the appropriate state and local sales taxes. You are solely responsible for any use taxes due in connection with taxable products purchased.
Shipments to destinations outside of the United States may be subject to additional taxes and fees, including but not limited to customs fees, excise taxes, and import duties. You are responsible for paying all such additional charges. You are also responsible for ensuring that the products you ordered may be legally shipped into the destination country. We are not responsible for any shipments that are seized, confiscated or destroyed by government authorities in connection with an international shipment.
The Wedding Shoppe attempts to be as accurate as possible in its product descriptions; however, designers from time to time may make changes with or without notification. We do not warrant that product descriptions and other content of the Website are accurate, complete, reliable, current, or error-free. If you find a product is not as described, please contact us at [email protected].
Governing Law and Arbitration
These Terms shall be governed by the laws of the State of Minnesota law without regard to its conflicts of law provisions. All claims and controversies arising from or relating to these Terms shall be and conclusively resolved by arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association, and any judgment upon any award rendered by the arbitrators may be entered in any court having jurisdiction. All questions as to the meaning of these Terms or as to the arbitrability of any dispute under these Terms shall be resolved by the arbitrators and their decision shall be final and binding and not subject to judicial review. All arbitration proceedings shall be conducted in Ramsey County, Minnesota. Costs of such arbitration proceedings shall be evenly split between The Wedding Shoppe on the one hand, and the party or parties adverse to The Wedding Shoppe on the other hand. You hereby irrevocably and unconditionally consent to the sole and exclusive jurisdiction of the courts of the State of Minnesota and of the United States of America located in the State of Minnesota for the enforcement of any arbitral award, waive any objection to the laying of venue of any such litigation in such court, and agree not to plead or claim in any such court that such litigation has been brought in any inconvenient forum.
Effective as of November 4, 2013.